Frequently Asked Questions
Everything you need to know about your Aurzen tech experience.
What is the standard shipping timeframe for Aurzen products?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
Do your electronics come with a warranty?
Yes, all Aurzen devices include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
What is your return policy for opened items?
We offer a 30-day satisfaction guarantee. If you are not satisfied, you can return your product even if it has been opened, provided it is in its original packaging with all included accessories.
How can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you currently accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer 'Buy Now, Pay Later' options through Affirm.
Are software updates included for my smart devices?
Absolutely. Aurzen provides regular firmware and software updates over-the-air (OTA) to ensure your devices remain secure and equipped with the latest features.